Service Centre Manager

Are you an experienced Engineer with a background within the hydraulics industry? Our client is seeking a talented individual to join their team as a Depot Manager their service centre in Falmouth, Cornwall.

Job Title: Service Centre Manager/Engineer (Hydraulics Industry)

Location: Falmouth (a relocation package will be considered for the right candidate)

Hours: Full time , Mon-Fri

Salary: £45k - £55k Dependant on Experience

Benefits: Our client offers a competitive salary, a company vehicle, fantastic holiday entitlement, and autonomy in the role. The Depot Manager will also have the opportunity to enhance their skills through training and play a key part in a growing organisation.

The Company: A well established, leading hydraulics engineering firm who supply products to a range of industries including marine, defence, aerospace, nuclear, utilities and industrial. They are a well renowned company in company in their field involved with multiple scale projects across the UK. You will be joining an extremely knowledgeable and down to earth team.

The Role: As the Depot Manager, you will be responsible for managing the day-to-day activities of the service centre, overseeing, and supervising a small team of engineers as well as ensuring efficient service delivery and meeting customer expectations. You will be proficient in supporting a wide range of managerial and services led activities in addition to being able to use your Hydraulics engineering background to support with solutions led opportunities.

Key Duties

• Take overall responsibility for the day-to-day running of the centre, ensuring the office runs smoothly and efficiently


• Work within the guidelines of the Company Quality Management System


• Carry out administrative tasks, ensuring accurate documentation in line with company procedures


• Promptly act on customer enquiries and leads, directing them to appropriate Technical and Sales support staff


• Take responsibility for developing new business targeted by the company, while also maintaining local accounts


• Meet sales targets as agreed with the Sales Director, demonstrating improvisation to win business


• Maintain and monitor the company CRM system quotation system, maximising potential leads and enquiries


• Conduct engineering work at centres, on-site, and at customer's premises, as requested


• Advise and discuss with purchasing regarding future inventory requirements or changes based on new and potential business


• Address technical issues, challenges, and deviations from project plans promptly, implementing effective solutions and communicating with relevant stakeholders


• Ensure installations are completed in accordance with manufacturers' recommendations


• Ensure work is completed on time and within budget, identifying additional work and reporting information to the Engineering Director


• Maintain accurate records of time spent on each activity on timesheets or timesheet app


• Ensure all Health & Safety requirements are met and relevant Risk Assessments are completed and conducted


• Assist in the maintenance and calibration of engineering equipment, tools, and machinery

About You

• Background in hydraulic engineering


• Strong leadership and people management skills


• Understanding of hydraulic components and systems


• Ability to work alone or as part of team


• Excellent communication skills


• Energetic and able to use own initiative


• Demonstrate ambitious standards of workmanship


• Proven ability to meet sales targets and develop new business opportunities


• Full clean driving licence

TO APPLY: Please either apply online, email your CV to Vicky.williams@office-angels.com or call 01392 426200 to speak to Vicky and discuss the role in more detail

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