Customer Service Administrator

Job Title: Customer Service Administrator
Location: Outskirts of Hassocks - must have access to a car due to the office location
Salary: £25,000 - £26,000
Hours: Monday - Friday, 37.5 hours per week

Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success!

Role Responsibilities:

• Provide five-star customer service to existing and prospective clients.


• Manage incoming calls and emails, promptly addressing customer inquiries.


• Build strong relationships with customers to understand their needs and offer tailored solutions.


• Maintain accurate and detailed records of customer interactions.


• Identify opportunities to upsell and cross-sell products and services.


• Collaborate with team members to resolve more complex customer issues.


• Stay up-to-date with product knowledge to offer accurate information.


• Adhere to company policies while ensuring outstanding service delivery.

What You'll Bring:

• Experience: Previous customer service experience within an office environment.


• Skills: Exceptional communication, interpersonal, and problem-solving abilities.


• Attributes: Positive attitude, calm under pressure, and quick-thinking.


• Tech-Savvy: Comfortable using CRM systems and proficient with computers.


• Logistics: Must be a car driver due to the office's remote location.

What's in It for You?

• A competitive salary with regular performance-based reviews.


• Comprehensive training and ongoing support for professional growth.


• Clear opportunities for career progression within a growing organisation.


• A supportive and inclusive workplace where your contributions are valued.

If you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team!

Office Angels is an equal-opportunity employer acting as a recruitment agency for this role.

Note: Due to the volume of applications, if you have not been contacted within five days, please assume your application has not been successful. For more opportunities, visit our website: www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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